Descripción del puesto

JOB DESCRIPTION
HOSPITALITY SUB- MANAGER

The primary role is to oversee and coordinate the hotel's daily operations to ensure their effective execution. The position involves direct collaboration with general management and other departments, including reception, housekeeping, maintenance, food and beverages, among others, to ensure all aspects of hotel operations run smoothly. The role includes guiding, training, evaluating, and supervising staff and managing hotel operations.

RESPONSIBILITIES

1. Attend to and follow up on all guest and client needs (complaints, feedback, requests, etc.).
2. Supervise the quality of services and customer satisfaction.
3. Promote revenue through sales strategies to maximize profitability in operational departments (F&B, Spa, Reception).
4. Monitor and control department costs and expenses, implementing strategies for their reduction.
5. Review the operations budget and manage inventories.
6. Verify the presentation and condition of products for sale at the hotel’s outlets.
7. Seek innovation in products and services, adapting to new market trends.
8. Train and oversee the training of staff in reception, housekeeping, maintenance, and F&B to meet service standards.
9. Update operational manuals annually for the department.
10. Ensure staff comply with the company’s standards of conduct, uniforms, and hygiene.
11. Supervise reception, housekeeping, maintenance, and F&B personnel to ensure all guests, clients, and visitors receive personalized and prompt service according to established standards.
12. Review and monitor departmental budgets monthly, establishing action plans to achieve them.
13. Implement safety procedures and ensure the hotel complies with regulations and standards.
14. Follow up on audits to ensure compliance with standards.
15. Collaborate with general management in the hotel’s strategic planning.
16. Perform general manager duties in their absence (vacations, days off, Manager on Duty, etc.).
17. Participate in the preparation of:
    a. Departmental Budget
    b. Immediate Action Plans
    c. Expense Control Plans
18. Comply with all functional or horizontal mobility orders issued by the employer, compatible with the role, skills, preparation, and dexterity.

Requisitos

REQUIREMENTS

• At least 5 years of managerial experience in the hotel industry.
• University degree in Tourism, Hospitality, Administration, Industrial Engineering, or related fields.
• Experience in F&B, Quality, Housekeeping, Maintenance, and Reception departments.
• Advanced Spanish and English (mandatory).
• Proven managerial capabilities, including initiative, leadership, problem-solving, prioritization, empowerment, staff training and development, results orientation, and goal setting.

COMPETENCIES

• Leadership: Ability to guide human groups toward a set direction, inspiring values and anticipating development scenarios.
• Motivate and Inspire: Build trust and defend or embody beliefs, ideas, and associations.
• Ethics: Uphold ethical standards in all actions.
• Change Management: Adapt to ensure long-term competitiveness and effectiveness.
• Conflict Resolution: Openly address conflicts to optimize decision-making quality and organizational effectiveness.
• Results Orientation: Act swiftly and decisively when important decisions are needed to outpace competitors, meet client needs, or improve the organization.
• Customer Focus: Sensitivity to the current or future needs of external or internal clients.
• Empowerment: Set clear performance objectives and personal responsibilities. Provide direction and define responsibilities.
• Teamwork: Actively participate in achieving common goals and integrate well into the team.
• Impact and Influence: Persuade, convince, or impress others to contribute to achieving goals.
• Reliability and Integrity: Build relationships based on mutual respect and trust.

Beneficios

BENEFITS

• Competitive salary
• Quarterly achievement bonus
• Private medical insurance
• Life insurance
• Discounts at group hotels
• Offices in Panama City