Descripción del puesto

• Create trouble tickets through telephone hotlines or emails, answer customer inquiries, handle and follow up customer complaints, and provide customer care.
• GTAC solar Inverter products（STS，Inverter） remote technical support , Provide service solution and technical support;
• Local team cooperation, management, Drive local teams, R&D teams, etc., to close customer issues
• Call back and care for existing or former customers by phone and email.

Requisitos

• Fluent in English/Spanish and articulate,Portuguese-speaking preferrez
• Have a background in power electronics and knowledge of electricity and power communication
• Be able to adapt to shift work.
• Patience, politeness, initiative and good communication skills. Strong sense of responsibility, good psychological quality and able to withstand pressure;
• Has PV solar experience will be better. Has transformer experience will be better.
• Customer service experience will be preferred.
• Familiar with excel , word processing and basic

Beneficios

• Market-competitive salary

• Office hours

• On-site modality o On-site work