Lead and optimize the organization’s end-to-end operations, ensuring operational excellence, regulatory compliance, and scalable execution of our microfinance strategy. The COO will oversee day-to-day operations while driving process efficiency, risk management, and governance across the business.

- Loan Operations: Oversee and actively manage the end-to-end loan process, from application and disbursement to repayment and collections.

- Regulatory Compliance: Ensure day-to-day compliance with AML/KYC, data protection, and all applicable regulatory and reporting requirements.

- Policies & Procedures: Implement, maintain, and enforce operational policies, procedures, and internal guidelines.

- Operational Risk: Identify, monitor, and mitigate operational and compliance risks through practical controls and corrective actions.

- Data & Reporting: Maintain accurate operational records, dashboards, and reports to support management, audits, and regulators.

- Customer Experience: Ensure consistent, high-quality customer service by resolving operational issues and improving service processes.

- Cross-Functional Execution: Work hands-on with Credit, Finance, Risk, and Customer Service teams to ensure smooth daily operations.

- Bachelor’s degree in Business Administration, Finance, Economics, or a related field required.

- Master’s degree (MBA, Finance, Operations, or similar) strongly preferred.

- Compliance Officer Certification

Experience

- 10+ years of progressive experience in financial services, microfinance, banking, or a closely related regulated industry.

- Proven track record leading enterprise-level operations, including process optimization, risk management, and compliance.

- Prior experience in a senior leadership role (COO, Head of Operations, Operations Director, or equivalent).

Knowledge

- Deep understanding of microfinance operations, credit processes, and portfolio management.

- Strong command of regulatory, compliance, and governance frameworks applicable to financial institutions.

- Solid knowledge of operational risk, internal controls, and audit readiness.

- Fluency in English and Spanish (written and verbal - Non-negotiable).

Skills & Competencies

- Strategic and operational leadership with the ability to translate policy into execution.

- Strong analytical and decision-making capabilities.

- Excellent organizational and prioritization skills in complex, regulated environments.

- High attention to detail balanced with a big-picture, systems mindset.

- Effective executive communication skills, both internal and external (regulators, Board, partners).

- Ability to lead cross-functional teams and drive accountability across the organization.

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing microfinance company

- Professional development and training opportunities